Edition 2.0
Publication date: January 15, 2026
The document is an integral part of the Public Offer
The document is posted on the website: https://etuners.ru/
POLICY FOR SALES IMPLEMENTATION AND REFUND PROCEDURE This Sales and Refund Policy is an integral part of the public offer for the paid provision of services for the development of digital calibration data and applies to all Orders placed through the Contractor's website.
1. General provisions
1.1. The Contractor provides services for the development of digital calibration data files, which are individual in nature and created based on data provided by the Customer.
1.2. The result of the service is a digital intangible object transferred to the Customer in electronic form.
2. Moment of service provision
2.1. The service is considered provided at the moment of transferring the digital file (or set of files) of calibration data to the Customer.
2.2. The physical recording (flashing) of files into the electronic control units of the vehicle is not included in the Contractor's services and is carried out by the Customer or third parties.
3. Refunds
3.1. Before the service is provided In the event that the Customer refuses the service before it is provided, the funds are subject to refund minus the actual expenses incurred by the Contractor (if any).
3.2. After the service has started After the service has started, including the analysis of the initial data and preparation of the file, the funds are non-refundable, as the service is individual in nature.
3.3. After the result is transferred After the transfer of the digital file to the Customer, the service is considered fully provided, and the funds are non-refundable, except in cases of significant non-compliance of the service result with the agreed technical specifications.
3.4. Refunds (in cases where they are provided) are made: • to the same payment instrument from which the payment was made; • within 10 (ten) working days from the date of the decision on the refund.
3.5. Procedure for submitting and considering a refund application
3.5.1. To initiate the refund procedure, the Customer agrees to send the Contractor a corresponding application in writing to the email address: etuners@mail.ru.
3.5.2. The application is drawn up in free form and must necessarily contain the following information: - Full name of the Customer; - Contact details (phone, email); - Order number and date; - Payment amount; - Reason for the refund request (according to paragraphs 3.1–3.3 of this Regulation);
3.5.3. In case of non-compliance of the service result with the agreed technical specifications in the digital result of the service (p. 3.3), materials confirming the presence of the specified deficiencies must be attached to the application.
3.5.4. The application review period is up to 10 (ten) working days from the moment it is received by the Contractor. Based on the results of the review, the Contractor sends the Customer a notification of the decision made (on full or partial refund or refusal to refund with reasons) to the Customer's email address.
3.5.5. In the event of a positive decision on the refund, the actual transfer of funds is carried out within the timeframes established by paragraph 3.4 of this Regulation. The time for crediting funds to the Customer's account depends on the regulations of the issuing bank and may take up to 30 calendar days (depending on the terms of service of the Customer's card).
4. Corrections and improvements
4.1. In case of deficiencies, the Customer must send the Contractor a reasoned request describing the problem.
4.2. The Contractor has the right to propose corrections or improvements to the service result within a reasonable time.
4.3. The number and conditions of corrections may be limited depending on the type of service and are specified when placing the order.
5. Limitations of liability
5.1. The Contractor is not liable for:
• actions of third parties performing file recording;
• technical condition of the vehicle;
• consequences of operating the vehicle;
• non-compliance of the result with the subjective expectations of the Customer.
5.2. The Contractor does not guarantee the achievement of specific operational or technical indicators.
6. Special conditions
6.1. In the case of providing the Customer with test or experimental files, the Customer assumes all risks associated with their use.
6.2. Refunds or other compensation for test files are not made.
7. Warranty obligations
7.1. The Contractor provides a warranty solely for the correctness of the developed digital calibration data file for a period of up to 14 (fourteen) calendar days from the moment of transferring the service result to the Customer.
7.2. The warranty applies only to cases where errors or discrepancies in the digital file are identified that prevent its use for its intended purpose, provided that it is applied correctly.
7.3. The warranty does not cover: • the process of recording (flashing) the file into the electronic control unit; • the technical condition of the vehicle; • actions or inactions of third parties; • changes to the file made by the Customer or third parties; • non-compliance of the result with the subjective expectations of the Customer; • achievement of specific operational or technical indicators.
7.4. During the warranty period, the Contractor undertakes to eliminate identified deficiencies free of charge by correcting or replacing the digital file if such deficiencies are confirmed.
7.5. Providing corrections within the framework of warranty obligations is the sole and exhaustive method of fulfilling the Contractor's warranty obligations.
7.6. Funds within the framework of warranty obligations are not refunded, except in cases expressly provided for by the current legislation of the Russian Federation.
8. Responsibility for the technical condition of the vehicle
8.1. The Contractor does not perform diagnostics, repairs, or maintenance of the Customer's vehicle and does not check the technical condition of its components, aggregates, and systems.
8.2. The Contractor is not responsible for the technical soundness of the vehicle, its components, aggregates, and systems, including, but not limited to:
• engine,
• transmission,
• cooling system,
• fuel system,
• ignition system,
• electronic control units and their components.
8.3. The Customer confirms that at the time of using the service result, the vehicle is in technically sound condition or all identified malfunctions are known to them.
8.4. The Contractor is not responsible for malfunctions, failures, errors, or other deviations in the operation of the vehicle identified after the transfer of the service result, if such malfunctions are not related to a proven defect in the digital file.
8.5. The Contractor does not accept or consider claims based solely on the Customer's subjective feelings, changes in the vehicle's behavior without objective confirmation, as well as on malfunctions that arose due to:
• natural wear;
• operation of the vehicle;
• external factors;
• interference by third parties.
8.6. In the event of a dispute, the obligation to prove the existence of a causal relationship between the defect in the digital file and the claimed malfunction of the vehicle lies with the Customer.
9. Final provisions
9.1. This Policy applies in the version in effect at the time of acceptance of the offer.
9.2. The Contractor has the right to make changes to the Policy. Changes do not apply to previously placed orders.
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1. |
Name of the enterprise |
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1.1. |
Full |
Individual entrepreneur Basov Ruslan Alexandrovich |
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1.2. |
Short |
IE Basov Ruslan Alexandrovich |
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2. |
Identification data |
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Taxpayer identification number |
772023977720 |
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3. |
Address |
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3.1. |
Legal address |
111673, Moscow, Nikolai Starostin St., 11-12 |
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3.2. |
Mailing address |
111673, Moscow, Nikolai Starostin St., 11-12 |
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3.2. |
Actual address |
142701, Moscow Region, Vidnoye, Belokamennoe Highway, 1, bldg. 1 |
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4. |
Contact |
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4.1. |
Phone/fax - office |
8-495-481-33-31 |
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4.2. |
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etuners@mail.ru |
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5 |
Information about the enterprise registration |
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5.1. |
Name of the registering authority |
Interdistrict Inspectorate of the Federal Tax Service No. 46 for Moscow |
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5.2. |
Registration number (OGRN) |
320774600190363 |
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5.3. |
Registration date |
May 13, 2020 |
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6. |
Information about banks and bank accounts |
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6.1. |
Full name of the bank |
JSC "ALPHA-BANK" |
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6.2. |
Correspondent account |
30101810200000000593 |
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6.3. |
Settlement account |
40802810101890001107 |
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6.4. |
BIC |
044525225 |
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